About ITSC

What We Do

The UNRWA IT Service Centre (ITSC) is a dedicated service unit that offers a wide range of information technology services to UNRWA in all HQs/Fields and other UN Organizations through the United Nations International Computing Centre (UNICC), in alignment with the IMTD strategy. With a focus on smart, functional, and efficient technical support, ITSC is committed to delivering exceptional services to UNRWA. To stay ahead of the constantly evolving technology landscape, ITSC invests in the latest tools and techniques and boasts a team of experts with a wide range of skills and experience. From system administrators and network engineers to software developers and project managers, ITSC has the right talent for the job. Aspiring IT professionals can gain hands-on experience by joining ITSC’s passionate and enthusiastic team, working on exciting projects that help kickstart their careers.

What We Do

The Sustainable Development Goals (SDGs) in Action

Through the IT Service Centre, UNRWA advances

SDG 1 – No Poverty

Around one thousand contracts have already been signed, and more are being signed continuously, enhancing the livelihoods of young Palestine refugees and their families.

SDG 4 – Quality education

UNRWA ITSC, Gaza’s largest IT employer, is bridging the gap between education and employment by developing a Learning Management System and offering capacity building in advanced tech areas, as well as internships and career guidance.

SDG 5 – Gender Equality

40% of the ITSC personnel are women, and we aspire to increase the rate to 50%. We hold qualified women and men equally to the same standards when recruiting personnel.

SDG 8 – Decent Work and Economic Growth

The IT Service Centre (ITSC) provides employment opportunities for young professional Palestine refugees with various skill levels, such as IT technicians and support staff. The growth rate of ITSC hires increased 22 times between 2020 and 2022. These employment opportunities can lead to a stable income and improved standard of living.

SDG 17 – Partnerships for the Goals

UNRWA signed a Memorandum of Understanding (MoU) with the United Nations International Computing Centre (UNICC) to enhance livelihood and human development opportunities for Palestine refugees. This partnership will create many employment opportunities in Gaza, giving individuals the opportunity to work on complex and large-scale projects for a number of organizations under the UN umbrella.

Our Services

The UNRWA IT Service Centre is dedicated to fostering a dynamic and supportive community for Palestine refugees by providing a cutting-edge workplace and digital hub. Comprised of a diverse group of tech-savvy individuals, we are committed to creating an environment where individuals and companies can flourish. Our community offers a wealth of resources and opportunities for IT graduates to expand their knowledge and skills, including access to modern office spaces and workspaces. We are dedicated to creating a unique and unparalleled experience for all members of our community.

The IT Service Centre is committed to providing IT graduates in UNRWA regions with the necessary tools and resources to enhance their capabilities and guide them towards a successful career path. Through capacity building and career guidance, we aim to assist these individuals in developing their skills and making informed decisions about their professional future, taking into account their aptitudes, interests, and available job opportunities.

The UNRWA ITSC is a program that aims to foster sustainable livelihoods for young professional Palestine refugees. It does this by providing employment and internship opportunities that are designed to be sustainable and non-exploitative. The program promotes a set of values that focus on participation in decision-making, quality, and creativity in work, and positive relationships between individuals and their environment. This holistic approach is intended to create mutually beneficial outcomes for the IT graduates and the communities they serve. The goal of the UNRWA ITSC is to empower IT graduates to use their skills and knowledge to contribute to the development and growth of their communities.

UNRWA ITSC provides a large-scale of IT services, including:

  • Project Management
  • Data and Analytics
  • User Experience and Communications
  • Development and Systems Integration
  • Software Quality Assurance
  • Workplace Services
  • Information Security
  • Infrastructure and Networking
  • Service Desk


Our Thoughts on Business Issues That Matter Most

Success Stories

Through Palestinian Eyes: IT Service Centre's Impact

IT Service Centre in Words

Discover the heart of our IT Service Centre through the words of our IT professionals, who are the driving force behind UNRWA's technological excellence and seamless operations. Want to join our team of IT professionals? Check our vacancies below.

Join our talent network now and get matched to a position that aligns with your skills.


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